[FAIE] Implementing the “Office Virtual Assistant” Model: A Breakthrough in Administrative Digital Transformation in Dong Nai

Pursuant to Official Dispatch No. 3127/SKHCN-TTKHCN dated 4 November 2025 issued by the Dong Nai Department of Science and Technology regarding the implementation of the model “Office Virtual Assistant for Administrative Processing” at the Department of Home Affairs, The Faculty of Administration International Economics – Lac Hong University is honored to be one of the units directly accompanying the research, development, and application of this model.

The program is implemented through the coordination of the Department of Science and Technology, the Dong Nai Department of Home Affairs, and the team of experienced experts and lecturers from Lac Hong University, including PhD Nguyen Van Tan – Head of The Faculty of Administration International Economics, MB Ta Thi Thanh Huong – Vice Dean, along with other lecturers of the Faculty.

🌟 Directional Remarks from the Leadership of the Department of Home Affairs

Speaking at the program, Mr. Ha Thanh Tung – Deputy Director of the Dong Nai Department of Home Affairs, emphasized:

“Civil servants and public officials currently meet professional requirements well; however, their capacity to apply technology remains limited. Accessing AI platforms through the Office Virtual Assistant model will help officials improve management efficiency and quickly adapt to the strong digital transformation trend.”

This statement has opened significant expectations for a practical, appropriate, and highly feasible AI application model in the modern administrative environment.

🎯 Objectives & Significance of the Office Virtual Assistant Model

The model is designed to integrate Artificial Intelligence (AI) into administrative processing, with the following key objectives:

1. Automating Administrative Operations

Reducing manual workload and supporting officials in searching, synthesizing, and processing documents quickly and accurately.

2. Advising & Responding to Citizens

AI supports answering inquiries and guiding administrative procedures via an online platform 24/7, contributing to improving the quality of public services.

3. Data Optimization & Integration

The system leverages existing data to form a centralized database serving management, information retrieval, and decision-making.

4. Supporting Recruitment & Personnel Allocation

AI suggests suitable candidates for specific positions and assists officials in providing career orientation advice to citizens and job seekers.

5. Deploying a Specialized AI Chatbot

The chatbot handles dialogue, recording, and data extraction, moving toward a smart office model that saves time and costs.

🔍 The Leading Role of The Faculty of Administration International Economics

PhD Nguyen Van Tan shared:

“The Office AI Assistant reduces manual workload, standardizes processes, and enhances service quality for citizens. This is a strategic advancement in Dong Nai’s digital transformation efforts. It is also an opportunity for Lac Hong University – particularly The Faculty of Administration International Economics – to promote its role in research, technology transfer, and the practical application of technological solutions.”

🚀 Toward a Smart Administrative System

Through this cooperation program, the Faculty’s lecturers not only directly access emerging technology trends but also participate in operating the model within the real administrative environment – where “technology” and “people” together create value.

The model is expected to:

Create a breakthrough in administrative reform in Dong Nai
Enhance service efficiency for citizens and enterprises
Establish a foundation for provincial-level AI applications in the 2025–2030 period
Affirm the pioneering position of Lac Hong University in digital transformation and innovation

📍 The Faculty of Administration International Economics – Lac Hong University

Always accompanying government agencies, enterprises, and the community in the journey of technology application, improving governance quality, and promoting sustainable development.